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Terms & Conditions
| Ordering There is no minimum order. You can order by phone, fax, mail, email or from our website with our secure on-line order processing system. If you order by phone, fax, mail, or email, please add all specifications required, including quantity, item number, description, price, name, shipping address, telephone number and email address.
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| Shipping We currently ship FedEx and USPS (US Postal Service) within the US. Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material. There is a handling fee of $3.00 on all packages. |
| Shipping in the US: Within the US orders are generally shipped with FedEx Ground or USPS. However, you can also choose FedEx Expedited Services. Please note that FedEx does not deliver to P.O. boxes; please provide us your full shipping address. Orders above $500 will require signature confirmation. Packages can be tracked on-line. Insurance can be added at buyer expense. USPS Express Mail indemnity coverage of $100 automatically included. Coverage up to $5,000 available also for Priority Mail, ask us for insurance prices. |
| International Shipping: Please refer to the special International Shipping page. |
| Lost Packages: We can not take responsibility for the shipment (i.e. in case of lost packages we will not refund anything and/or re-shipping will be on the customer’s cost). However we take effort in tracking the package and file a claim and notify the buyer of the outcome. |
| Back Orders All products are usually in stock and readily available. However, although we are constantly increasing our inventories, it may happen that an item runs out-of-stock. Please advise us you desire the item back-ordered as out-of-stocks are not automatically back-ordered. |
| Return Policy Products are returnable in the event of shipping error or if items are damaged or spilled. We must be contacted within five days of receipt of the order to authorize the return. We then will pay for shipping and reship the new item. All sales are final after five days. If orders are returned to us without authorization and/or after five days of receipt we reserve the right to send it back to the customer without notice or charge a restocking/discarding fee of 25% of the original purchase price. If packages are damaged upon receipt, you must contact us immediately and also the shipping carrier (FedEx or USPS) immediately in order to make a claim as we can not take responsibility for damaged packages. We will then file a claim with the carrier. |
| Missing Items If items you have ordered are missing in the package we must be contacted within five days of receipt of the order. In addition, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the packer. |
| Risk of Loss All items purchased from MakingCosmetics.com Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. |
| Payments We accept the following payment methods: - PayPal - Google Checkout - Amazon Checkout - Credit cards including VISA, American Express, MasterCard and Discover - Money orders (payable to: MakingCosmetics.com Inc., Renton WA, 98056) - Wire transfers (contact us for bank details). An additional wire transfer fee of $15.00 must be added to the final invoice amount |
| Rejected Credit Card Transactions When a transaction is declined for Address Verification Service (AVS) or Card Code Verification (CCV), the transaction may still be approved by the card issuing bank. This means that the requested funds have been placed on hold. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within a few days depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting the customer’s credit card issuing bank. To avoid funds to be put on hold, do not re-try to process a credit card transaction that has been rejected on a first try. |
| Prices Although we strive to maintain low prices, they are subject to change due to market fluctuations. Prices do not include sales tax, shipping & handling charges. |
| Sales Tax For residents of the State of Washington (WA), a sales tax of 9.5% is applicable (subject to change) unless we have a valid WA State Resale Certificate on file. You can access the Resale Certificate on-line here. If WA residents are not charged taxes for any reason, we reserve the right to charge taxes even after a purchase has made. |
