Terms and Conditions | MakingCosmetics 1997

Ordering

There is no minimum order. You can order by phone, fax, email, mail or at our website with our secure on-line order processing system. If you order by phone, fax, email or mail please add all specifications required, including quantity, item number, description, price, name, shipping address, telephone number and email address.

Telephone orders: 425-292-9502 from 9.00am to 4.00pm PST
Fax Orders: 425-292-9601
Mail orders: MakingCosmetics Inc., 10800 231st Way NE, Redmond WA 98053 (USA)
Email Orders: Please use the Contact Us Form

Shipping

We ship with various carries including FedEx, USPS (US Postal Service) and DHL. Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material. For more details please refer to the Shipping Page.
Important: We reserve the right to add a signature upon delivery requirement to all shipments. Customers can opt out by including direct instructions to the contrary on their order.

Canadian Customers:

Per the CBSA, “Assessment and Revenue Management (CARM) digital initiative is changing how CBSA assesses and collects duties and taxes on commercial goods imported into Canada. On May 13, 2024, CARM will become the official system of record that importers and other trade chain partners will use to pay duties and taxes.” You, as our valued Canadian customer, will need to register yourself or your business with CARM as you are responsible for the duties & taxes when ordering goods from MakingCosmetics Inc. in the US.

For more information, please visit:

https://www.cbsa-asfc.gc.ca/services/carm-gcra/menu-eng.html#

Pick Up Orders

Orders can be picked up at our warehouse (10800 231st Way NE, Redmond WA 98053) between 9am and 4pm PST. However, you still need to place your order through our website so that we can prepare your order. As our website does not offer 'Pick Up' as shipping option you'd have to pay for shipping when you place your order and we will give you a full refund. Before coming to our warehouse please call first at 425-292-9502 to make sure that your order is ready.

Bulk Specials

These products are typically not in stock and special conditions apply. The lead time varies greatly depending on the product. The customer is advised to look for an email from customer service, after placing an order that includes a bulk special.

Back Orders

All products are usually in stock and readily available. However, although we are constantly increasing our inventories, it may happen that an item runs out-of-stock. Please advise us you desire the item back-ordered as out-of-stocks are not automatically back-ordered.

Missing / Wrong / Damaged Items

MakingCosmetics takes great care in packing orders. Please check the enclosed packing slip against the actual shipment. Any discrepancies or wrong items must be reported within 5 business days after receiving the order. Also, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the packer.

Order Discrepancies: Missing items or wrong items must be reported within 5 days after receiving the order. All sales are final after five days.
Damaged Items: If packages are damaged upon receipt, you must contact us within 5 business days after receiving the order and also the shipping carrier (FedEx, UPS, USPS, DHL) immediately in order to make a claim as we can not take responsibility for damaged packages. We will then file a claim with the carrier.

Return Policy

All sales are final. We cannot accept any returns nor issue any refunds.

Due to our quality standards and perishable nature of our cosmetic raw materials, we don't accept returns.

Risk of Loss

All items purchased from MakingCosmetics Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We cannot take responsibility for the shipment (i.e. in case of lost packages we will not refund anything and/or re-shipping will be on the customer’s cost). However, we take effort in tracking the package and file a claim and notify the buyer of the outcome.

Payments

We offer various payment options including PayPal, Amazon Checkout, credit cards (VISA, American Express, MasterCard and Discover), money orders and checks, and electronic cash transactions (Bank wires, AHC payments). For more details please refer to our Payment Page. Please note: we reserve the right to decline payment for certain orders and require bank wire transfer instead.

Rejected Credit Card & Paypal Transactions

When a credit card or Paypal transaction is declined for Address Verification Service (AVS), Card Code Verification (CCV) or any other reason, the transaction may still be approved by the card issuing bank. This means that the requested funds have been placed on hold. This is not an actual charge to the credit card and the card issuing bank releases funds back to the card after the authorization expires (usually within a few days depending on the credit card issuing bank). To avoid funds to be put on hold, do not re-try to process a credit card transaction that has been rejected on a first try.

Prices

Although we strive to maintain low prices, they are subject to change due to market fluctuations. Prices do not include sales tax, shipping & handling charges.

Reselling

You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

Sales Tax

We may charge you sales tax depending which state we will ship the order to. The tax rate depends on the state, county, and city you live in. We are using an automated sales tax system which determines your rate instantly in real-time. To be exempt from sales taxes you will have to submit a valid and current State Resale Certificate. If you are not charged sales taxes for any reason but still live in a state where we have nexus, we reserve the right to charge taxes even after a purchase has made.

If you are a business we suggest to open a business account on our website. Please submit your Tax ID and reseller certificate, so you are not getting charged sales tax. Once you submit your reseller certificate, it will go through our Sales Tax Compliance Team to be verified and approved before you will be exempt from sales taxes. We can not retrospectively refund previous transactions if you were charged prior to being approved. To speed up the process please supply all information including Tax ID/EIN number, Business Name, and Resale Certificate (Not your tax permit).

Sales & Promotions

If our promotions have a start and end date/time they are based on pacific standard time. If no promo code is used the sales discount is automatically applied at checkout and cannot be combined with other sales or promos. Sales are applicable only while supplies last. Sales cannot be used retroactively and excludes bulk-size items and special ordered ingredients (Bulk Specials), unless specifically noted.