Points cannot be earned and redeemed for previous orders, telephone orders, or email orders. Points cannot be applied retroactively to orders that have already been submitted through our website. Points obtained from the purchase of a product which is subsequently returned will be deducted from the customer's account. Points have no monetary value, are not transferable, and cannot be redeemed for cash. No cash will be given back on unused points. Points will expire after 12 months of inactivity unless a purchase is made. Upon accruing/redeeming points the point balance will be increased/decreased accordingly which may result in a change to current tier level.
Tier levels: Tier upgrades are immediate; i.e. the moment the required point threshold for a higher tier has been crossed, you will be upgraded to a higher tier. Tier downgrades are done only at the start of a new 12-month term (January 1st); i.e. once a certain tier level has been reached, you will keep that tier level for 12 months. A tier downgrade is issued only if you did not earn the necessary points in the last 12-month term.
We reserve the right to terminate and/or modify this reward program in any manner, at any time, without limitation, including the adjustment of points earned per dollar spent without prior notice to participants. Customers cannot combine or co-mingle reward points with other promotions or multiple accounts. Reward points cannot be gifted, inherited, or otherwise transferred to any company or individual. Any actions to earn or redeem reward points not in accordance with these terms and conditions will result in forfeiture of reward points.